Senior Salesforce Specialist

DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.

Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart.

When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees.

What will you be doing at DeepL? 

In the Salesforce Platform team, we enable GTM Teams in driving growth for DeepL by building secure, reliable and scalable solutions on the Salesforce and Hubspot Platforms. The result is a system architecture that reflects our business processes and allows every user to unlock the full potential of Salesforce.

This is a highly executional role where you will use your expertise to design, model and implement solutions that will result in the rapid evolution of our Salesforce system. With your understanding and experience of revenue processes, you will be a key contributor to the team, working with business stakeholders to ensure the smooth delivery of projects.

Your responsibilities

• Elaborate business requirements, design solutions, model and implement SFDC processes & systems in coordination with stakeholders.
• Collaboration in the further development of the CRM strategy and optimization of the CRM functionalities processes in close cooperation with end users and our partners
• Support and further development of the Salesforce interfaces
• Creation of Salesforce flows and workflows
• Maintain data to allow for 360-degree view of customer
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company
• Ensuring the database is segmented effectively for targeted Marketing & Sales activities
• Assist in the definition, documentation, and implementation of CRM-related policies and procedures
• Coordination of the roll-out of prioritised CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users
• Create functional documentation during the implementation phase as well as support in documenting the status quo
  

Qualities we look for

• 4+ years of experience in Salesforce Sales Cloud, specifically in SaaS processes
  
• Hands-on experience in building and managing Quote-To-Cash processes in the Salesforce platform
  
• Strong consultant mindset and willingness to act as Subject Matter Expert for anything Salesforce-related
  
• Extensive and strong experience in Project Management
  
• Ability to work in a fast-paced, constantly evolving environment
  
• You can think across multiple teams' requirements, multiple regions, and work cross-functionally to deliver results
  
• A strategic thinker who operates effectively with management; you can flex between analytical, strategic and operational aspects of the job
  
• Salesforce Certifications are a plus

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.

• Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, Austin, or Tokyo, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

Please make sure to send your application in English.