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Team Lead, Onboarding Management | EMEA

RemoteLondon, England, United KingdomCustomer Team

Meet DeepL

Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.

Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart
We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart.

When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees.

Meet the team behind this journey

Our Customer Onboarding Team is responsible for introducing the value of the DeepL product to new and expanding customers through efficient and effective technical setups, training programs, and other initial engagement points. With an eye on License Usage and Time to First Value metrics, our Onboarding Team manages complex project plans, facilitates strategic customer conversations, and collaborates cross-functionally on to set up our customers for success. Primarily assigned to enterprise customers, as well as a few strategic entities, Onboarding Managers are our customers’ first point of contact for technical implementations, end-user rollouts, and user adoption plans, through to the first Business Review.

What will you be doing at DeepL?

We’re looking for an Onboarding Management Team Lead who will lead, coach, and manage our growing team of Onboarding Managers for our enterprise customer segment. This is a unique and exciting role to help scale a team going through great success and rapid growth. This person will be a high-energy, strategic, and coaching-focused leader responsible for the growth and development of their team. The TL will grow, develop, and support a collaborative and results-driven team culture and environment that allows individuals to thrive and customers to realize the value of DeepL. Moreover, the TL will build strong relationships within the Customer Success organization and cross-functionally - interfacing regularly with Sales, Marketing, Product and Engineering, Support, and Finance - to ensure their team’s and customers' success.


Your responsibilities

  • Manage a team of individual Onboarding Managers responsible for Time to First Value for enterprise customers from kick off, technical implementations and trainings, through to CSM handover at 90 days

  • Drive the professional growth and development of team members

  • Participate in the screening and hiring process of new talent

  • Set the culture, pace, and expectations for your team while aligning with the broader organizational strategy

  • Create relationships and collaborate cross-functionally to ensure product adoption and customer success

  • Serve as a thought leader, customer advocate, and partner to your employees and customers

  • Help refine and standardize processes across the organization to craft the strategy and playbooks to improve customer outcomes, as well as the operational efficiency of the team

Qualities we look for

  • 2+ years of management experience with a team of at least 5 team members

  • 5+ years Operational experience as a CSM or AM

  • Proven track record of leading and building teams of individuals that consistently meet and exceed established goals

  • Strong empathy for customers and passion for revenue and growth

  • Able to attract and retain talent, committed to growing and developing internal talent

  • Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must

  • Strong project management and business process development skills

  • Strategic thinker with a knack for using the appropriate combination of data and judgment to guide decision making

  • Enthusiastic and creative leader who is hungry to grow and learn and inspires a similar mindset in others

  • Experience working with Salesforce preferred

  • Fluency in English, and additional language(s) desired (German, French, Spanish, Japanese preferred)

What we offer

  • Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network
  • Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together
  • Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements
  • Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally
  • Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity
  • 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally
  • Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

Please make sure to send your application in English.

United Kingdom
Customer Team