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Lead, Digital Success

RemoteNetherlands, Noord-Holland, AmsterdamSuccess

DeepL...

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.


What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


What will you be doing at DeepL?

We’re looking for a Digital Success Lead who will be responsible for defining, leading, and tracking strategic and operational programs to improve DeepL’s ability to effectively and efficiently deliver excellent customer outcomes through the digital experience. The Lead, Digital Success, works cross-functionally to orchestrate results with Customer Success, Sales, Marketing, Product and Engineering, Support, and Finance.

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Your responsibilities

  • Develop and deliver digital initiatives to improve the effectiveness and efficiency of product adoption and engagement for DeepL customers, including:
    • Digital customer journey and experience
    • Customer journey development
    • Go-to-market (GTM) and/or customer adoption and engagement campaigns, including collaboration with Marketing, Product, Data Teams, and Revenue Operations
    • Digital journey development, content creation, curation, and metrics
    • Enhance and augment the digital experience for CSM-led customers
  • Cross-functionally align the digital experience across email, in-app, product feedback, etc., for a cohesive customer experience
  • Define, lead and track strategic and operational digital programs to successful completion
  • Design, evaluate, and measure digital programs against internal targets for continuous improvement
  • Leverage data and analytics to develop, lead, and measure results for adoption and engagement-related initiatives, programs, and campaigns


About you

  • Demonstrated progressive experience with Digital Programs, Customer Marketing, or related experience with a technical SaaS or subscription software service
  • Rich knowledge and track record with email campaigns, in-app experience, webinars/events, and certifications
  • Demonstrated progressive customer success experience leading relevant teams (Customer Success Managers, Account Management, Customer Marketing, Demand Gen) and/or operations
  • Experience with defining and leading digital engagement strategies (i.e., digital journey creation, content marketing, etc.)
  • Experienced leading cross-functional initiatives in mid-sized or larger organisations (i.e., 500+ employees)
  • Management experience with a team of at least 5 team members
  • Experience with digital engagement approaches and methods (i.e., Digital Customer Success/tech touch, Digital Marketing)
  • Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
  • Professional level written and spoken English required, additional languages a plus
  • Demonstrated success with cross-functional coordination, including planning, execution tracking, decision-making, and OKR management
  • Ability to use DeepL and learn more about DeepL as part of the role


What we offer

  • Make an impact! We break down language barriers worldwide and bring different cultures closer together
  • Experience the excitement of a rapidly growing scale-up. Over the last year we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan
  • We’ve got your back. We are an experienced, highly committed team with transparent decision-making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important
  • Regular innovative team-building events - internationally
  • The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start-ups to large corporations)


We are looking forward to your application!

Remote
Netherlands
Success

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