Account Manager | German or French (f/m/d) - London, Amsterdam or remote

DeepL...

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.


What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


Your choice
We are constantly looking for outstanding employees! Currently we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.


What will you be doing at DeepL?

We’re looking for an entrepreneurial account manager to manage, grow and expand important customer relationships at one of Europe’s fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we’re looking for someone who can build and lead our connections with senior stakeholders, conduct technical conversations with product teams, drive product adoption within a subset of our customer base.


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Your responsibilities

  • Build long-term relationships with your book of business, to deeply understand their ecosystem, strategy and goals
  • Meet and exceed monthly activity, pipeline, and revenue goals
  • Quickly gain a strong understanding of DeepL’s products and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Establish and nurture relationships with customers, and manage opportunities through the upsell, cross-sell, and retention
  • Build a pipeline of upselling and cross-selling opportunities
  • Forecast and track all opportunity and customer details including use cases, purchase timeframes, and next steps
  • Work closely with DeepL leadership across multiple functions (e.g. product, sales, and operations) to improve our product and service
  • Lead and contribute to shaping our account management strategy

What we offer

  • A friendly, international, and highly committed team with a lot of trust with efficient decision-making processes
  • The opportunity to sell a product to an unlimited market and a diverse customer base (international customers, from start-ups to large corporations)
  • The opportunity to build and shape our sales processes
  • Meaningful work: we break down language barriers worldwide and bring different cultures closer together
  • Regular team events
  • 30 days paid vacation

    About you

    • Experience managing client relationships at senior levels
    • 2+ years of sales experience, ideally with a focus on renewals and upsell/cross-sell
    • Software/SaaS experience is preferred
    • Exceptional organisational, presentation, and communication skills (both verbal and written)
    • Ability to thrive in a start-up environment - you move quickly, think strategically and are superb at tactical execution
    • Fluency in English and German or French
    • Team player – supportive of colleagues

    We are looking forward to your application!