Customer Marketing Manager (f/m/d) - London, Amsterdam or remote

DeepL...

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.


What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


Your choice
We are constantly looking for outstanding employees! Currently we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.


What will you be doing at DeepL?

DeepL is seeking a creative, analytical, and strategic customer marketer who will create and execute marketing campaigns and programs that drive customer engagement and advocacy. As a Customer Marketing Manager, you’ll have a strong passion for serving and understanding customers, and will focus on the success and growth of our existing customers.

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Your responsibilities

  • Own the strategy, execution, and tracking of customer marketing initiatives
  • Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
  • Lead and manage customer engagement and communication programs, such as onboarding at scale, ongoing nurture campaigns, customer success stories, advocacy programs, customer satisfaction surveys, in-person/virtual events and workshops
  • Connect with customers to ensure continued education and success throughout the relationship lifecycle
  • Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
  • Help marketing and sales meet business objectives through customer advocacy initiatives

What we offer

  • A friendly, international, and highly committed team with a lot of trust with efficient decision-making processes
    • The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start-ups to large corporations)
    • Meaningful work: We break down language barriers worldwide and bring different cultures closer together
    • Regular team events

      About you

      • 4+ years of experience in marketing, with 2+ years in customer marketing roles (ideally in B2B organizations)
      • A self-starter by nature but comfortable with working in a team
      • Experience creating and executing customer marketing campaigns, and managing programs that drive customer engagement and advocacy (including email marketing, webinars, case study programs, social proof, review management, etc.)
      • Proven ability to consolidate and analyze data from multiple sources (e.g. website, email, social media, webinar tools)
      • Ability to deliver clear, concise, and reliable reporting on all activities to key stakeholders
      • Track record of consistently delivering excellent results in a fast-paced environment
      • Growth mindset with results-driven approach to work (testing, measuring, iterating)

      Outcomes of this role

      • Establish customer marketing strategy
      • Drive customer engagement, upsell, cross-sell, and retention


        We are looking forward to your application!