Billing, Collections & Fraud Manager (f/m/d) - Cologne or remote

DeepL...

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.



What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


Your choice

We are constantly looking for outstanding employees! Currently, we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne, London or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.


What will you be doing at DeepL?

During this phase of explosive growth, you will be able to apply your people skills and analytical abilities in supporting our fraud protection, billing and collection efforts. As a strongly growing company at the cutting edge of technology, we want to evolve our financial processes accordingly. We are passionate about data, automation, and scalable processes. In this role you will have the opportunity to design and implement a billing and collection platform that allows us to work with all types of customers; your approach to managing fraud will allow the company to care for those users and customers that need our support the most.

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Your responsibilities

  • Manage an end-to-end collections process working with Revenue Operations, Sales, and Finance teams
  • Evaluate and monitor business transactions to protect the company from any fraudulent activities
  • Regular reviews of customer accounts to escalate and recommend a course of action on accounts considered high risk.
  • Develop a scalable credit process that mitigates risk and also allows for revenue growth; this may entail establishing know-your-customer procedures to ensure high collection performance for large accounts or implementing fraud prevention tools and automation to monitor and improve small account collections and reduce fraudulent activity on the platform (e.g. reduce chargebacks)
  • Connect with customers, to arrange payments or resolve issues preventing payments and escalating important issues to the appropriate parties.
  • Be the subject-matter expert for our receivables and collections process.
  • Leverage data, analytics and business understanding to develop efficient reporting tools, implement fraud detection and prevention functionality and recommend business growth opportunities and efficiencies

What we offer

  • The opportunity to establish a modern billing, collections and fraud function that builds things the way you would have always loved to see it done: in a modern, cloud-based, customer-centric and flexible yet robust manner
  • A small, effective, and highly skilled team enjoying mutual trust and truly short decision-making processes
  • Meaningful work: We overcome language barriers and thus bring cultures closer together. Did you know that DeepL is already used by over 100 million people?
  • Lots of flexibility to work fully remote or in our vibrant office in Cologne

About you

  • 2-5 years of finance, fraud or accounting experience, preferably in a high-growth SaaS environment
  • Strong proficiency in Excel, fraud analytics systems and cloud-based technologies. While you are hands-on, you hate solving problems manually but want to do everything in an automated, scalable way
  • You have excellent communication skills (written and verbal) to establish reliable and clear communication with customers as well as across teams, you build strong relationships at all levels
  • Ability to work independently, think objectively, and interpret meaningful and insightful narratives from both quantitative as well as qualitative data
  • Fluent in English, German is a plus

We are looking forward to your application!